MinneFRAMA

The integration of Voice of Customer Research and On-Site (Store & Branch) Journey Measurement provides a remarkably fruitful way to understand and improve the customer experience. In this presentation, we'll not only explain how this works, but we'll show several real world case-studies that illustrate the remarkable power of putting attitudinal and behavioral data from the real world together. We'll also cover the technologies necessary to do the work. The keys to successful integration. And the way to handle common issues around store operations, data collection and security, and consumer privacy. This integration may be fairly common practice in the digital world, but it's almost unheard of in the store.